1. The Essential Meet & Treat: This initial consultation allows us to meet your dog, assess their needs and discuss your specific goals. It's an opportunity for us to meet in a relaxed environment and for us to determine if our cooperative approach is the best fit.

2. Personalized Grooming Sessions : Each grooming session is carefully tailored to your dog's individual needs and comfort level. This means we may need to be flexible and adapt our approach during each visit.

- Prior Behaviour Modification: For some dogs, particularly those with significant anxiety or negative past experiences with grooming, behaviour modification may be necessary before we can begin standard grooming tasks. This may involve dedicated desensitization and trust-building sessions. These sessions focus on gradually introducing your dog to grooming tools, handling, and the overall process in a positive and controlled way, using rewards and positive reinforcement. The goal is to help your dog feel safer and more comfortable. These sessions are part of the journey towards successful grooming and will be discussed and planned collaboratively.

- Breaking Down Tasks: We often break down grooming tasks into smaller, more manageable steps, allowing your dog to become accustomed to each part of the process before moving on.

- Modifying Grooms: Even during regular grooming sessions, we may need to adjust techniques, focus on specific areas, or take breaks depending on your dog's cues and tolerance. Our priority is always to proceed at a pace that minimizes stress.

- Incorporating Basic Training: Throughout the grooming process, we continuously use positive reinforcement, gentle handling, and trust-building techniques to create positive associations.

3. Convenient House Call Grooming: We bring our professional grooming setup directly to your home, eliminating the stress of travel for your dog. Easy access to parking near your property and quiet, safe space to work is required. After grooming grooming we ensure to thoroughly cleaned-up any hair or mess.

4. Our Partnership with You: Cooperative grooming thrives on collaboration. Your active involvement is essential for success. This includes:

- Open communication about your dog's history, anxieties, and progress.
- Patience and understanding that building trust takes time.
- Consistency in reinforcing positive experiences and any at-home training we suggest.
- Providing a calm and suitable environment for the grooming session.

Important Note: While our philosophy centers on cooperative grooming and never forcing participation for purely aesthetic reasons, there are specific situations where grooming tasks are essential for a dog's physical health and well-being. These include addressing matting and trimming dangerously overgrown nails. In such cases, while we will always strive to minimize stress and proceed as gently as possible, we may not be able to progress entirely at the dog's preferred pace. Our priority in these situations is to alleviate discomfort and prevent further health issues.

* We service areas within a 5 miles radius of Crystal Palace.
Unfortunately due to equipment limitations we generally are unable offer the full spectrum of our grooming services to large dogs. However, we may be able to accommodate to larger dogs if the owner can provide a stable and adequately sized grooming surface. Please inquire during your initial consultation."

Our pricing structure includes a £10 initial travel fee followed by an hourly rate of £40 per hour. The time taken to complete each session will be influenced by the service being carried out as well as your dog's coat condition and their pace during the session.